Privacy & Terms

You may use PetSphere for lawful personal shopping, product research, account activity, customer service, and other intended purposes. You agree not to interfere with the website, attempt unauthorized access, introduce malicious code, misuse automated systems, or use the store in a way that could harm PetSphere or other users.

We may restrict or suspend access where reasonably necessary to protect the website, customers, systems, transactions, or legal interests.

Submitting an order does not necessarily mean that the order has been finally accepted. We may review an order for payment authorization, availability, suspected fraud, pricing errors, address issues, quantity limitations, or other legitimate operational concerns.

Where an order cannot be completed, we may cancel or adjust it and, where applicable, arrange an appropriate refund for amounts collected for the affected portion of the order.

We aim to present product prices, descriptions, images, availability, promotions, and other details accurately. Occasional errors may occur, and availability can change without notice.

If a material pricing or product information error affects an order, we may contact the customer, correct the information, or cancel the affected item or order as reasonably appropriate.

Product photography, screens, lighting, device settings, manufacturing variation, and packaging updates may cause minor differences between online presentation and the physical item.

Product dimensions, materials, compatibility information, care instructions, warnings, and intended uses should be reviewed before purchase and use.

Orders may require valid payment authorization before fulfillment. Payment services may conduct verification, authentication, fraud screening, or other checks associated with a transaction.

You represent that you are authorized to use the payment method submitted with your order and that billing information is accurate.

Delivery estimates are estimates rather than guarantees unless expressly stated otherwise. Transit times can be affected by carriers, weather, address issues, holidays, demand, customs, or events outside reasonable control.

Customers are responsible for providing a complete and accurate delivery address and for reviewing available tracking or delivery information associated with their order.

Returns, exchanges, cancellations, and refunds are subject to the conditions presented on the store at the time of purchase and any mandatory rights available under applicable law.

Items may need to satisfy stated return conditions, and certain goods may be excluded from return where permitted by law due to hygiene, safety, personalization, final-sale status, or other product-specific considerations.

Pet products should be selected, assembled, maintained, and used in accordance with their intended purpose, sizing guidance, instructions, warnings, and the individual needs of the animal.

• Inspect products regularly for damage or excessive wear.
• Use appropriate supervision where a product requires it.
• Discontinue use of damaged items when continued use may be unsafe.
• Choose size and product type based on the individual pet.

Unless otherwise indicated, PetSphere branding, original written content, page design, graphics, photographs owned by PetSphere, visual presentation, and other original store materials are protected by applicable intellectual property laws.

Store content may not be copied, republished, commercially exploited, or used to create a misleading affiliation without appropriate authorization, except where applicable law permits such use.

If you submit a review, message, image, or other content for publication, you are responsible for ensuring that you have the right to provide it and that it is lawful, accurate to your experience, and does not improperly infringe the rights of another person.

We may moderate or decline publication of content that is unlawful, abusive, fraudulent, irrelevant, misleading, or otherwise inappropriate for the store.

To the extent permitted by applicable law, PetSphere is not responsible for losses caused by misuse of products, unauthorized website use, events outside reasonable control, or third-party services beyond our reasonable control.

Nothing on this page is intended to exclude, restrict, or modify rights or remedies that cannot legally be excluded or limited.

We may update this page when our store practices, services, legal requirements, technology, or operating arrangements change. Updated terms become effective when published unless another effective date is expressly stated.

Material changes may be highlighted through the website or another appropriate communication method where required.